Privacy Policy

Full policy

SCOPE

This Policy only covers our privacy practices with respect to the collection, use, and disclosure of information obtained through the i-Sprint University website (https://university.i-sprint.com, the “Website”) and in connection with the use of our hosted and software applications (the “Subscription Service”) and related support services (“Support Services”), as well as expert services, including professional services, training and certification (the “Expert Services”) that we provide to Customers.  In this Policy, the Subscription Service, and Support Services are collectively referred to as the “Services”.

WEBSITE

How We Obtain Information
We collect several types of information from and about our Visitors.

Information you provide to us

• When filling out forms on our Website we collect personal information, including without limitation, name, mailing address, email address, and telephone number.
• When you request further information or services from us.
• When you enter a contest or promotion, we sponsor.
• When you report a problem with our Website.
• When you contact us.
• When you complete our surveys.
• Other information you may submit to us related to your use of our Website.

Information from third parties
i-Sprint may collect and use the information we receive from third parties in connection with your use of the Website.  For instance, i-Sprint uses a third party for reporting and analytics to measure the effectiveness of our Website and marketing efforts and to identify areas for improvement.

Information we collect as you navigate through the Website
As you navigate through the Website, we may also collect details about your visits to our Website including, but not limited to, your IP address, usage patterns, traffic data, location data, logs and other communication data and the resources that you access, as well as information about your computer, mobile device and internet connection, including your operating system and browser type.

Cookies and Other Forms of Automated Collection

We use “cookies” to help us improve our Website.  A cookie is a small file stored on the hard drive of your computer.  We may use cookies to obtain information about your general Internet usage and to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Website.
• Speed up your searches.
• Authenticate your access to various areas of our Website.
• Recognize you when you return to our Website.
• Track when you respond to surveys.

i-Sprint’s third parties may use JavaScript to collect IP addresses from our Visitors, and our hosting provider may also collect server logs.  Information gathered through these automated means may be associated with the personal information you previously submitted on our Website.

Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.  You may refuse to accept cookies by activating the appropriate setting on your browser. You may also set your browser to alert you when cookies are being sent.  However, if you do so, please note that some parts of our Website may then be inaccessible or function improperly.

How We Use Information Collected

We may use information that we collect about Visitors for the following purposes:

• To present our Website and their contents in a suitable and effective manner for you and for your computer/ mobile device.
• To diagnose and resolve technical problems with our Website.
• To improve our Website.
• To provide you with information, products or services that you request from
• To notify you about changes to our Website or obtain any required consent.
• To allow you to participate in interactive features of our Website, when you choose to do so.
• For industry analysis, benchmarking, analytics, marketing, and other business purposes.
• To track your browsing behavior, such as the pages you visited over time.

If you ask us to contact you about goods and services that may be of interest to you, we may use your personal information or permit selected third parties to use your personal information to provide you with such services.  Visitors may withdraw consent at a later time by clicking on the “unsubscribe” link located in the emails sent by i-Sprint.

How We Share Information Collected

We may disclose personal information that you provide to us via this Website, to the following third parties:

• Our subsidiaries and affiliates.
• Contractors, business partners and service providers we use to support our business or who provide services on our behalf.
• In the event of merger, acquisition, or any form of sale or transfer of some or all of our assets (including in the event of a reorganization, dissolution or liquidation), in which case personal information held by us about our Visitors will be among the assets transferred to the buyer or acquirer.

We may also disclose your personal information to third parties to:

• Comply with any court order or other legal obligation.
• Protect the rights, property, or safety of i-Sprint or others.

We do not sell, rent or trade information collected through the Website with third parties for their promotional purposes.

International Transfer of Data

i-Sprint may store and process any information collected in connection with the Website in any country where we have facilities or in which we engage service providers. A list of i-Sprint’s global offices is available here.  By using our Website, you consent to the collection, storage, transfer, and processing of information outside of your country of residence, including in Singapore.

Communication Preferences and Choices

We provide certain choices regarding the information Visitors provide to us.  We have created mechanisms to provide you with the following control over your information when using our Website. If you do not wish to have your e-mail address used for promotional purposes i-Sprint, you may withdraw consent at a later time by clicking on the “unsubscribe” link located in the emails sent by i-Sprint.

Do Not Track

While i-Sprint attempts to honor do not track (“DNT”) instructions we receive from a Visitor’s browser, we cannot guarantee that i-Sprint will always respond to such signals, in part, because of the lack of common industry standard for DNT technology.  We continue to monitor developments in DNT technology and stay apprised of DNT industry standards as they evolve.

Choice

You should review this Policy carefully, because if you do not agree with our practices, your ultimate choice is not to use the Website. Remember, by using any part of our Website, you accept and agree to our privacy practices.

Accessing and Correcting Your Personal Information

You may send us an e-mail at dpo@i-sprint.com to request access to, correct or delete any personal information that you have provided to us in connection with the Website. We will use reasonable efforts to respond to such requests for correction or updates to personal information.

SERVICES

How We Obtain Information

As described below, we collect several types of information from about our Customers, including:

• General information, including a Customer’s company name and address, and the Customer’s representative’s contact information (“General Information”) for billing and contracting purposes.
• Information and correspondence you submit to us in connection with our Service.
• Information we receive from our business partners in connection with your use of the Service or in connection with services provided by our business partners on your behalf, including configuration of the Subscription Service.
• Quantitative data derived from your use of the Subscription Service, for example, and without limitation, the number of active roles within a Customer’s instance. All data collected, used, and disclosed will be in aggregate form only and will not identify Customer or its users.
• Server logs in support of the Subscription Service.

Cookies

When you use the Subscription Service, we use cookies to:

• Track session state in the Subscription Service.
• Authenticate your access to the Subscription Service.
• Recognize you when you return to the Subscription Service.

Cookies must be enabled in order to use the Subscription Service.  You may however, refuse to accept the “remember me” cookie, which will then require you to provide your username and password to log into the Subscription Service.

How We Share Information Collected

We may disclose personal information that you provide to our Service, to the following third parties:

• Our subsidiaries and affiliates.
• Contractors, business partners and service providers we use to support our Service and business partners who provide services on your behalf.
• In the event of merger, acquisition, or any form of sale or transfer of some or all of our assets (including in the event of a reorganization, dissolution or liquidation), in which case personal information held by us about our Customers will be among the assets transferred to the buyer or acquirer.

We may also disclose your personal information to third parties to:

• Comply with any court order or other legal obligation.
• Enforce or apply the terms of the definitive agreement between Customer and i-Sprint pursuant to which the Customer purchased access to the Subscription Service (the “Customer Agreement”).
• Protect the rights, property, or safety of i-Sprint, our Customers, or others.

We do not share, sell, rent or trade information collected through the Service with third parties for their promotional purposes.

Customer Data

We may use Customer Data to provide the Service, including updating and maintaining the Subscription Service and providing Support and Services.  Notwithstanding anything else to the contrary in this Policy, we will not use, disclose, review, share, distribute, transfer or reference any Customer Data except as permitted in the Customer Agreement or as required by law.

Communication Preferences and Choices and Accessing and Correcting Your Personal Information

Since each Customer is in control of what information, including any personal information, it collects from its users, how that information is used and disclosed, and how that information can be changed, users of the Subscription Service must contact the applicable Customer administrator with any inquiries about how the Customer uses and discloses personal information and how to access or correct personal information contained in Customer Data.

To correct any personal information Customer has provided as part of the General Information, the Customer should email marketing@i-sprint.com.

GENERAL

Security Statement

We maintain administrative, organizational, technical and physical safeguards designed to protect the personal information obtained through the Website and in connection with the Service against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

Third Party Websites and Applications

This Website may link to websites that are not owned or controlled by i-Sprint.  As such, this Policy does not apply to information collected on any third-party site or by any third-party application that may link to or be accessible from the Website. In addition, Customers and other third parties may develop applications or provide services to you or other third parties using our Service.

This Policy does not apply to information collected by Customers, third parties or third party applications or services, even if this information is collected using our Website or Service.  This Policy also does not cover the use or disclosure of any information stored in the Subscription Service when hosted by the Customer.

Amendments to Our Privacy Policy

i-Sprint reserves the right to amend this Policy from time to time, thus, we ask that you review the Policy periodically for any amendment that we may have made.

Contact Information

For any inquiry on this Policy and our practices or if you need to update or remove your information, kindly contact us at dpo@i-sprint.com.

or

i-Sprint Innovations Pte Ltd

Attn: Data Privacy Officer

Blk 750D Chai Chee Road

#08-01 Viva Business Park

Singapore 469004

All other feedback, comments, requests for technical support and other communications relating to the Website should be directed to marketing@i-sprint.com.